USER FLOWS 

For the last couple of years, most of my work has been in the strategy part of UX. Gathering technical requirements and combining them with flows within the companies system. While also aligning them to the overall vision of the UX team.

When ideas need to be shared across multiple levels of leadership and working teams. I believe an experience flow can really help get the point across. They capture the whole journey, give sponsors a bigger picture of the new changes while guides the subject matter experts to tackle the weeds. They also help in understanding potential pain-points for our users.

Most of flows take into account potential points of interaction a member might have. Depending on the nature of the project, moods and context of users accessing these services is taken into account.

I use to keep these simples, but overtime I have created some more engaging flows. Here are some of these flows